This means you do not have any version of Java installed on your computer.
Resolution: Install Java.
- PC users, go to the Sun Java plug-in website, and install the free version of Java.
- Mac OS users, download Java from the Apple website.
- When the install is done, reboot your computer.
- Log into QuotePlus. If you still have problems seeing quotes, please contact our Customer Support group at (800) 238-5814 or (312) 554-8122.
You can see the quoteboard, but the prices are blank or the prices are not updating.
This symptom may indicate your firewall is blocking the application.
Resolution: Change your connection mode until you find the one your firewall accepts.
- Log in to QuotePlus.
- Click the Preferences button at the top of the application.
- Under Connection Mode, change from UDP Streaming Mode to TCP Streaming Mode. (UDP Streaming Mode is the fastest mode to deliver data to the application.)
- If that connection mode does not work, repeat Steps 2-3, but change to HTTP Streaming Mode.
- If that connection mode does not work, repeat Steps 2-3, but change to HTTP Refreshing Mode as a last option. Please note that this method does NOT stream data, but delivers data every 5 seconds in snapshot mode.
Use these links for quick access to common support-related tasks.
: You should only perform these tasks when advised by a Barchart Customer Service Representative.
Download the latest version of Java Sun
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